Privacy Policy

Last updated: May 2026

At Orbital RC we take your privacy seriously. This policy explains how we collect, use, and protect your personal data when you use our website or buy from us.

1. Who We Are

The data controller is Game Trading Group Ltd, trading as Orbital RC (Company No. 13828811, registered in England and Wales). You can reach us at hello@orbitalrc.co.uk.

2. Information We Collect

We may collect the following when you interact with us:

  • Identity data: name and username.
  • Contact data: email address, postal address, and telephone number.
  • Transaction data: details of products purchased and payment information (processed securely by third-party providers — we do not store full card details).
  • Event data: attendance records for Drift Nights, Crawler Mornings, and Big Meet events.
  • Technical data: IP address, browser type, operating system, and device information collected automatically when you visit our site.
  • Usage data: how you navigate and use our website.
  • Marketing preferences: your opt-in or opt-out status for our communications.

We do not collect special category data (such as health, ethnicity, or biometric data).

3. How We Collect Your Data

  • Direct interactions — when you place an order, sign up to our newsletter, register for an event, or contact us.
  • Automated technologies — cookies and similar tools as you browse our website. See our Cookie Policy for details.
  • Third parties — analytics providers, payment processors, and event ticketing platforms.

4. How We Use Your Data

  • Process and fulfil shop orders, including dispatch and returns.
  • Manage event bookings and send event communications.
  • Send transactional emails (order confirmations, dispatch notifications).
  • Send marketing communications where you have opted in or where we have a legitimate interest.
  • Improve our website and community experience.
  • Detect and prevent fraud.
  • Comply with our legal obligations.

5. Legal Basis for Processing

  • Contract — to fulfil orders and event bookings.
  • Legitimate interests — to improve our services and communicate with existing customers about similar products and events.
  • Consent — for marketing emails and non-essential cookies.
  • Legal obligation — to comply with UK law, including tax record-keeping.

6. Sharing Your Data

We may share your data with:

  • Service providers — payment processors, couriers, email platforms, and IT providers, all bound by data processing agreements.
  • Analytics providers — such as Google Analytics (data anonymised where possible).
  • Event platforms — for ticketed events such as Big Meets.
  • Regulators and authorities — where required by law.

We will never sell your personal data.

7. International Transfers

Some of our service providers operate outside the UK. Where we transfer data internationally, we ensure appropriate safeguards are in place in line with UK GDPR, including Standard Contractual Clauses approved by the ICO.

8. Data Retention

We keep your data for as long as necessary. Order records are typically retained for seven years for tax compliance. Event attendance records are kept for twelve months. Marketing preferences are retained until you withdraw consent.

9. Your Rights

Under UK GDPR you have the right to:

  • Access — request a copy of the data we hold about you.
  • Rectification — correct inaccurate or incomplete data.
  • Erasure — request deletion where there is no compelling reason to continue processing.
  • Restriction — ask us to suspend processing in certain circumstances.
  • Portability — receive your data in a portable, machine-readable format.
  • Object — object to processing based on legitimate interests or for direct marketing.
  • Withdraw consent — at any time where processing is consent-based.

To exercise any right, email hello@orbitalrc.co.uk. We will respond within one calendar month. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

10. Marketing

We only send marketing communications with your consent, or where we have a legitimate interest as an existing customer. Unsubscribe at any time via the link in any marketing email or by emailing us directly.

11. Cookies

For details of the cookies we use, see our Cookie Policy.

12. Security

We use appropriate technical and organisational measures to protect your data. Payment transactions are encrypted and handled by PCI DSS-compliant providers. No internet transmission is completely secure, and we cannot guarantee absolute security.

13. Third-Party Links

Our site may link to third-party websites. We are not responsible for their privacy practices. Please read their policies before sharing data with them.

14. Children

Our website and shop are not directed at children under 16. We do not knowingly collect data from children. If you believe a child has provided us with data, please contact us and we will delete it promptly.

15. Changes to This Policy

We may update this policy periodically. The "last updated" date at the top of this page will reflect any changes.

16. Contact

  • Email: hello@orbitalrc.co.uk
  • Post: Game Trading Group Ltd, trading as Orbital RC, Registered in England & Wales, Company No. 13828811